Privacy Policy

Cloudy Daze ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy tells you how we collect, use, share, and protect your data. This happens when you visit our website, buy our products, or use our services.
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By accessing Cloudy Daze (the "Website"), you agree to the collection and use of your information as outlined in this Privacy Policy. If you disagree, please discontinue using our Website immediately.
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1. Information We Collect
 
To give excellent service and meet legal rules, we gather different types of information, like:
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A. Personal Information
When you make a purchase, create an account, or contact us, we may collect the following:

• Full Name

• Email Address

• Billing & Shipping Address

• Phone Number

• Date of Birth (to verify age restrictions)

• Payment Information (processed securely by third-party providers; we don’t keep full payment details)

• Account Credentials (if you register an account with us)

 
B. Automatically Collected Information
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When you visit our website, we automatically gather some information. This includes data from cookies and tracking technologies, such as:

• IP Address (for fraud prevention and security monitoring)

• Device Information (browser type, operating system, device model)

• Website Usage Data (pages visited, time spent on each page, referring URLs, and site interactions) 

• Cookies & Tracking Technologies (see Section 6 for more details)

 
2. How We Use Your Information
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We collect and process your data to enhance your experience and comply with legal requirements. Specifically, we use your information for:

• Order Fulfillment & Delivery – To process payments, ship orders, and provide tracking information.

• Legal Compliance – To verify age restrictions (21+ requirement) and ensure compliance with the 2018 Farm Bill.

• Customer Support – To respond to your inquiries, resolve issues, and process refunds (if applicable).

• Marketing & Promotions – Get exclusive discounts, special offers, and product updates. You can opt out anytime.

• Fraud Prevention & Security – To monitor suspicious activity and protect against unauthorized transactions.

• Website Optimization – To analyze visitor behavior and improve the performance of our Website.

 
3. How We Protect Your Information
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We value data security and have solid measures to protect your personal information from unauthorized access, misuse, and loss.

• Secure Payment Processing – We partner with PCI-compliant third-party payment processors for secure transactions.

• SSL Encryption – We encrypt all data sent between you and our Website using SSL technology.

• Fraud Detection & Monitoring—We monitor orders for suspicious activity, which helps prevent fraud and identity theft.

• Limited Access to Data – Only authorized personnel have access to customer data.

• Data Retention Policy – We keep personal information only as long as needed for legal and operational reasons.

 
Despite these measures, no system is 100% secure. You acknowledge that you provide your data at your own risk.
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4. Sharing & Disclosure of Information
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We do not sell, rent, or trade your personal information. However, we may share data with trusted third parties in the following circumstances:
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A. Essential Service Providers
We partner with third-party providers to perform necessary business functions:

• Shipping & Logistics Partners – To ensure timely order delivery.

• Payment Processors – To process secure transactions.

• Analytics & Marketing Services – To improve customer experience and track website performance.

 
B. Legal & Compliance Requirements
We may disclose your data:

• To Law Enforcement or Government Agencies – If required by law, subpoena, or court order.

• To Prevent Fraud or Harm – If necessary, to protect against fraud, security threats, or illegal activities.

 
C. Business Transfers
If a merger, acquisition, or asset sale involves Cloudy Daze, we might share your personal information.
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5. Your Privacy Rights and Choices
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Depending on your location, you may have certain rights regarding your data, including:

• Access & Review – Request a copy of the personal data we have collected about you.

• Correction & Updates – Request corrections if your information is incomplete or inaccurate.

• Data Deletion – Request deletion of your personal information (except where we are legally required to retain it).

• Marketing Preferences – Opt-out of promotional emails by clicking "Unsubscribe" at the bottom of any email.

To exercise your rights, please get in touch with us at cloudydazedispensary@gmail.com
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6. Cookies and Tracking Technologies
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We use cookies and similar tracking technologies to enhance your browsing experience.
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What Are Cookies?
Cookies are small text files stored on your device to remember preferences and improve website performance.
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Types of Cookies We Use

• Essential Cookies – Required for basic website functionality.

• Performance Cookies – Help analyze traffic and improve usability.

• Marketing Cookies – Used to deliver personalized ads and promotions.

You can manage your cookie settings through your browser preferences. However, disabling cookies may affect site functionality.
 
7. Third-Party Links and Services
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Our website might have links to other sites, like payment processors, social media, or external resources. These sites operate independently, and we are not responsible for their privacy practices. We encourage you to review their policies before sharing any personal data.
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8. Age Restrictions & Children's Privacy
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Cloudy Daze strictly prohibits the sale of products to individuals under 21 years old.

• We do not knowingly collect data from minors. If we find out a minor personal information has been shared, we will delete it right away.

If you think a minor has shared their information, please email us at cloudydazedispensary@gmail.com
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9. Data Retention Policy
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We retain your data only as long as necessary for:

• Legal Compliance 

• Fraud Prevention 

• Business Operations

If we no longer need data, we delete it securely.
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10. Changes to This Privacy Policy
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Cloudy Daze reserves the right to update this Privacy Policy at any time. We will post any changes on this page with the updated "Effective Date."

• If you continue to use our Website after we make changes, you accept the updated policy.

 
11. Contact Us
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If you have any questions or concerns about this Privacy Policy, please reach out:
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📧 Email: support@cloudydazedispensary.com
📍 Address: CLOUDY DAZE LLC 382 NE 191ST ST NUM 158212 Miami FL 33179